Return and Exchange policy

Return and Exchange Policy

At activefeet, we want you to love your purchase! If something isn’t right, we’re here to help. Please review our return and exchange policy below:

Eligibility for Exchanges:

  1. Items must be exchanged within 7 days of delivery.
  2. Products must be:
    • Unworn and in their original condition.
    • Packaged in the original shoe box with all included accessories (e.g., extra laces, tags).
    • Free from damage, stains, or odors.

Non-Returnable Items:

  • Shoes with visible signs of wear.

How to Initiate a Exchange:

  1. Submit a Request:  Contact us at 03134000118
  2. Prepare Your Package:
    • Use the original packaging to protect the shoes during shipping.
    • Include your order confirmation or packing slip in the return package.
  3. Ship It Back: Follow the instructions provided in your return request confirmation.
  4. Customer will pay return charges. 

Refunds:

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges:

  • Exchanges are subject to product availability.